The app automatically analyzing the order information and doing actions which you set on Rules section of the app.
Whenever you receive a new order, we check it based on your created rules. If an order matche all Conditions of any Rules, we automatically doing the Action of the Rule (refund/void the payment (if any), restock your inventory, email a cancellation confirmation to you and the customer (optional), tagging the order).
"Order canceled" template using when canceling the order,
"Order refund" template using when order refunded.